Returns/Refunds:
Returns will only be accepted within 30 days of the delivery date. Returns are subject to a 25% restocking fee. Shipping costs to return any products are the responsibility of the customer.
RETURN REQUIREMENTS
- We will not accept any products that have been used or installed.
- Please ensure the product is returned in its original condition, with all components included.
- The product must be returned in its original packaging and material to protect the product during return transit.
NOTE: Refunds and exchanges will only be processed after the returned product is received, inspected, and confirmed to be in new, unused condition. It is the responsibility of the customer to ensure their return product meets our minimum requirements to be eligible for a refund. Items sent back without first contacting us to request a return will not be accepted, no exceptions.
Please contact our customer service team before returning any items to discuss your return and obtain a Return Merchandise Authorization (RMA) number. When returning products, please use a reliable shipping service with tracking and insurance. Ensure the product is securely packaged to prevent damage during transit.
Once received, please allow up to 5 business days for us to review, approve, and process your refund. Once processed, please allow 3 – 5 days for the return payment to post on your account, depending on your financial institution. All refunds will be returned to the original method of payment.
DAMAGES IN TRANSIT
Always open and inspect your package(s) upon delivery to ensure your product is correct, complete, and not damaged in transit. If you discover your product was damaged during transit, or you believe you are missing or have the wrong components, please contact us immediately at info@rooftoptents.ca so we can work with you to make it right. Please include images of the damaged product, your order number, and details about the product and any damages.
